Managed IT Services
Let PulseOne provide your business with a complete solution for managing and maintaining all your IT systems. For a flat monthly fee we’ll proactively monitor and provide ongoing support for your desktops, servers and networking equipment—remotely, over the phone, and in person—ensuring most issues get identified and resolved before they can impact critical business operations. Here is some of what’s include in our monthly fee:
Proactive 24/7 Server & Desktop Management
PulseOne will proactively manage, monitor, backup and update your desktops and servers from our centralized remote support center. Our 24/7 monitoring methods enable us to block threats, push critical software updates, and identify and fix potential issues—providing overall security and ensuring maximum “up-time” across your entire network.
Help Desk & Client Portal
Don’t let their technical savvy and high IQ’s scare you. Our helpdesk technicians are personable, responsive, communicative…and some of them are downright charming! Just call us at 805.901.8511. Most of the time you’ll hear a “real live” human on the other end ready and willing to assist with your computer, network or server issue.
You can also create and track “trouble tickets” via are easy-to-use Client Portal. Shortly after submitting a request, you’ll get a response (either a cheerful phone call or friendly email) notifying you of our plan to address the issue, and by when you can expect to hear from a technician. If you’re on the road or away from your regular computer, just fire off an email to support@nullpulseone.com. Include all the relevant details and contact info, and we’ll get on it right away!
Onsite Support
For issues that cannot be diagnosed or resolved remotely, we’ll schedule a site visit from one of our field technicians. You’ll also receive regular visits from a PulseOne field engineer to perform any routine services that require a physical presence.
24/7 Emergency Response
For after-hours emergencies dial 805.901.8511 x 300. This rings through to one of our on-call technicians 24 hours a day, 7 days a week (including weekends and holidays).
IT Strategy & Asset Management
As a true technology resource partner, your success is our success. Whether your business is moving fast, currently in cruise-control, or completely changing gears we’ll help you make the most of whatever stage of development you’re in. Leveraging technology to help you run faster, smarter and cheaper is what we love. We’ll meet regularly throughout the course of our relationship, keeping you abreast of relevant industry trends and tools to help you achieve business goals.
Client Advocate
While a great deal of our services center around the proactive management and support of your networks and systems – maximizing “uptime” so you can concentrate on your core business – we believe the success of our partnership should also be measured by the strength of our relationship. This starts with healthy, proactive communication.
To make sure that we’re hitting all our marks in this regard, a Client Advocate is assigned. Often a non-technical person, the Client Advocate provides a single point of contact for all issues and concerns. Our goal is that each interaction you have with PulseOne, across all levels of our organization, leaves you with a feeling of clarity and confidence—your happiness is directly tied to our success!